Dental Protection advises practices to deal with complaints in-house
New evidence shows that having an effective, in-house complaints process in place and displayed in the practice can help to avoid complaints from escalating into claims and prevent a complaint being made directly to the GDC, say Dental Protection. Raj Rattan, Dental Director said: “There is often a very small window of opportunity to nip complaints in the bud and dealing with them promptly, within the practice, is often the most effective way of doing this.”
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