It may come as a bit of a surprise but one of the most important pieces of equipment in your practice isn’t in the surgery. It’s the telephone, and while most of use it every day, very few of us know how to use it to its full potential.
That’s where Gary Morgan’s Milestone Experts come in, they offer a cost effective service that will allow your practice to increase sales and improve client retention by making effective use of the phone.
Gary Morgan’s Milestone Experts provide telephone skills training on your premises, which is both time and cost effective. It also means that your team can get straight back on the phone and use the skills that they have learned.
At Gary Morgan’s Milestone Experts they believe that individuals retain information if the training experience is a pleasurable one. This is why they seek to make all training fun, motivational and informative. This way your staff can apply what they have learned the next time the phone rings!
Following an extensive and successful career within dental, medical and healthcare publishing, Erica Kilburn founded E K Communications Ltd in April 2000. EKC is primarily a PR and media agency for the dental market. However, they also work across a number of healthcare markets. The company’s ethos has remained the same; to provide innovative, effective PR and media support, always putting our client’s needs and goals first.
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