Dedicated to tailoring our products and services to meet the ever-changing and increasing demands of the dental profession, we recently put our new autoclave to the test. Several dental facilities across the UK took part in a trial of the LittleSister SES 3000B autoclave, from whose feedback we were able to determine how we could exceed their expectations.
Fiona Minay, Practice Manager from Ashby and Atkinson in Shildon, was kind enough to offer the following comments:
“Of our equipment manufacturer, we would expect them to supply us not only with products we require, but to provide information regarding those product, while also having the ability to answer any questions we may have.
“Eschmann met all our expectations as they had full understanding of their product and the team were professional, knowledgeable and able to provide any advice and information we needed.
“We already had a good working relationship with the Eschmann’s Angie Hill, the engineer who looks after our autoclaves, so were more than happy to help out with the trial. We were also interested in what the new SES 3000B autoclave would be like to use.
“As a result we preferred working directly with the manufacturer rather than a third-party supplier because they were able to sort most things out over the phone, and had full understanding of how the product worked. By having this knowledge they were in a better position to give advice as and when needed.”
Speaking about the autoclave itself, Fiona said:
“On the whole the new LittleSister was an excellent product and performed well. All the nurses liked working with it – it was very easy to use and had a large capacity for instruments preventing a build up of instruments to sterilize. The speed of the autoclave also helped enhance workflow, enabling a quick turnover from surgery to decontamination room and allowing things to run swiftly and såmoothly.
“On the occasions where we identified what appeared to be an issue with the autoclave, the engineer was always at the end of the phone ready to help, and once the problem had been identified, was very quick to quick. The initial reason for such a trial is of course to identify and address any problems or areas for improvement prior to the full production roll out, and we were able to relay our thoughts directly to Eschmann with ease.
“We really liked what we saw during the trial of the LittleSister SES 3000B autoclave and we would be interested in purchasing one in the future once the product has been finally completed and refined from the trial stages.”
For further details on the LittleSister SES 3000 B autoclave or any other products available from Eschmann, please visit www.eschmann.co.uk, or call 01903 753322