Most private complaints resolved quickly
The Dental Complaints Service (DCS) resolves most complaints about private dental care in less than a week, it says in its annual report. Receiving more than 9,800 calls in 2013, the DCS has reduced the average time it takes to resolve a complaint from 7 to 6.5 days. The DCS was launched in 2006 and helps patients and dental professionals resolve complaints about private dental care.