CQC accused of bullying its own staff

CQC accused of bullying its own staff
A recent report shows that there are worrying levels of perceived bullying at all levels in the culture of the CQC. Over 90% of the 236 people who contributed to the report felt that they had been subjected to bullying or harassment in the workplace. It was clear to the report’s authors that the problem exists across the whole organisation.

The report, commissioned by the Care Quality Commission itself was prepared by People Opportunities Limited in June 2013. It is titled: ‘Exploring Bullying and Harassment in the CQC and can be seen at

http://www.cqc.org.uk/sites/default/files/media/documents/bullying_and_harassment_in_cqc_-_full_report.pdf

The researchers concluded that there was a significant disconnect between  many of the managers and staff. Managers spend very little time physically in the same space as their staff. In 1:1s the conversations are typically focused on the supervision of  tasks e.g. progress of reports, planning of inspections with much less emphasis on support, e.g. thinking through difficult enforcement action, or balancing a tricky workload. Many of the staff they spoke to did not see their line manager as a member of their team.

They suggest that the manifestations of bullying are systemic and largely the result of the number of re-organisations that the CQC has gone through whilst being expected to deliver an increasing workload.


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