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Published: Monday, 03 August 2020 10:12

Written by News Editor

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The latest GP survey has been published for the quarter Jan-Mar 2020. 84.3% of respondents rated their NHS dental experience as positive. 91.6% of those that tried to get an appointment were successful. 42.1% had not tried to get an appointment with an NHS dentist and of these, 37.4% were seen privately.

There was a regional variation in the percentage of respondents who were successful in getting an NHS dental appointment in the last two years, ranging from 58.3% in the North East and Yorkshire to 45.5% in London.

London has the highest proportion of those who have not tried to get an NHS appointment in the last two years because they “didn’t need to go “or “don’t like going” (14.4% of respondents). The South East has the largest proportion of patients who instead relied on private dental care at 21.0%, with 6.5% of respondents having “stayed with their dentists when they moved from NHS to private” and 14.5% “preferring private dentistry”

57.9% of all respondents tried to get an NHS appointment in the last two years. 49.9% of respondents had tried to get an NHS dental appointment in the last year; 37.7% within the last six months and 21.6% in the last three months. There is regional variation in the contact rate for NHS dentistry services with the percentage trying to get an appointment in the previous 2 years being highest in the North East & Yorkshire at 63.0%. In contrast, the rates remain lowest in London at 51.1% followed by the South East at 53.5%

Of those that tried to get an appointment in the last two years, 91.6% were successful. The success rate for respondents who had not been to the practice before was lower, at 70.5%, compared with 95.8% who were successful when trying to make an appointment at a practice they had visited before. Regionally, the success rate in getting an NHS dental appointment was highest in the Midlands and the North East and Yorkshire (94.6%). The South West had the lowest success rate (92.6%) of all the regions.

Of the respondents that tried to get NHS dental care in the last two years, 84.3% of respondents rated their NHS dental experience as positive. 50.8% had a very good experience and 33.4% had a fairly good experience. Meanwhile 8.7% said it was neither good nor poor, and fairly poor and very poor had a 3.8% and 3.2% share of the total respectively. Satisfaction rates with the overall patient experience of NHS dental care is highest in North East and Yorkshire, with 86.4%of respondents respectively rating their patient experience as positive. Meanwhile London had the lowest, with 81.6%.

To see current GP survey results (January to March 2020) go to:

https://www.england.nhs.uk/statistics/2020/07/09/gpps_dent_3758-78929/

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