As part of Patient Plan Direct’s continued investment in its practice-branded dental plan solution, benefiting practices thanks to amazingly low plan administration fees, the plan provider has announced work is currently underway to launch a brand new and enhanced plan administration portal. The new online platform is being built with existing clients' feedback constantly in mind in order to offer an improved user experience and additional stats, data and information on plan performance at the click of a button.

The new platform will have a focus on embracing digital processes wherever possible, meaning that users will benefit from having less paperwork to deal with in their daily practice. Navigation will be simplified making usability even more intuitive to ensure that the portal is easily accessible for all staff members.

A dashboard area will provide a snapshot of insights into plan performance, providing users with an instant overview of the important facts that they need when it comes to their dental plan. Alongside this, there will also be handy 'to do' action lists with alerts in order to encourage optimum plan management.

Simon Reynolds, commercial director, commented: “At Patient Plan Direct, we are committed to maintaining our position as a highly cost-effective plan provider, keeping our plan administration fee as low as possible while also providing our clients with the tools and support to maximise plan income and profitability. This is why we are significantly investing in our online system for client practices, to ensure that they are receiving the highest-quality service at amazingly value.”

The new platform will be rolled out in early 2018. In the meantime, whether you already run a dental plan via another provider or you’re considering launching a dental plan, if you'd like more information about Patient Plan Direct’s practice-branded dental plan solution, boosting practice profitability, please visit www.patientplandirect.com, email This email address is being protected from spambots. You need JavaScript enabled to view it., or call 0844 848 6888.

Patient Plan Direct client, Dr Wasif Khan, explains how he took the leap into the world of private dentistry

“Before I bought Holmes Chapel Dental Practice around 10 years ago, I had been working as an associate for several years carrying out private dentistry. I had undertaken extensive post-graduate study and was really enjoying the work I was doing, but I wanted to take the next step in my career to become a practice owner. Holmes Chapel Dental Practice came with an NHS contract and, although this was a very different set up to what I had become used to, I decided to work with it, with a view to adding a private side in the future.

“Over the years my team and I have worked hard to develop the practice, but whilst I was able to maintain a degree of private work, there has always been that longing for me to return fully to private dentistry. With falling revenues and the constant treadmill of UDAs, targets and restrictions that we all face under the NHS, I decided that after 10 years, the time had come to focus on providing a private service. I also wanted to slow down a little while practising better quality, varied dentistry; I needed to push myself to get out of the rut that I felt I was in, and I wanted the same for my team, too.

“We had been building up to make the move towards a more private offering for around two years, so none of it came as a surprise to the team; I wanted to do my research and groundwork first to make sure I would take the right steps to make things work. We decided that my two associates and dental therapist would continue to provide dentistry under the NHS, as well as private work, while I went fully private. The idea was to boost revenue in order to ensure not just staff retention, but also team growth and skill-set development, increased choice of materials and possible expansion and renovation in the future – things that I just could not consider while working on an NHS contract. Additionally, I was really looking forward to getting back to doing the dentistry I love and gaining more fulfilment from my work again.

“I have friends in their own practices who have incorporated a dental plan, and I had seen them in action during my time as an associate, so implementing one into the practice was always my intention. For me, it was vital that the provider I chose to partner with offered lots of support, because I had never carried out an NHS to private conversion as a practice owner and wanted to have the reassurance that there would be help available if I needed it. I met with a few different companies to get a feel for what and who would work best for me and decided to go with Patient Plan Direct as their service is great value for money and I also liked them on a personal level. They are a smaller company and the individuals who work there are very down to earth and easy to get on with. On top of that, I really like their online portal and the fact that I was able to integrate the option of patient plan sign up via my website, too.

“The first step was to write to our patients to let them know about the changes. This is where our main challenge cropped up as I was finding that subsequent take up of the plan was quite slow. Theresa Riley, business development manager from Patient Plan Direct, was a huge help in this area. She came in to the practice and gave our reception team lots of training on how to discuss the plan and give patients options. None of it is about a hard sell, it’s all just about letting people know what is available to them and allowing them to choose what is best for their own needs, which fits perfectly in line with our own business ethos.

“Theresa also took a look at our letter, reworded it to make it more patient friendly and suggested that we add some more plan options to keep the choice more varied for patients, rather than just the one plan we were originally offering. All of her help provided us with the tools and knowledge we needed to make the difference. It took some time to convince and educate some of the staff that this was the only way we could progress the practice, but now all of the team have embraced the methods Theresa discussed during her training and they are all fully on board. This external input from Patient Plan Direct made a huge difference to us, so I definitely feel that I made the right choice when selecting which plan provider to go with, particularly considering Patient Plan Direct’s admin fees are so much lower than other providers ensuring we retain more of our plan income.

“I’m really pleased with how things have worked out. The team is focused and consolidated in our aims and we have also changed the infrastructure within the practice to accommodate private patients in reception and in a separate waiting area, which has created a unique patient pathway. The overall reaction from patients has been very positive, with many commenting that we should have done this years ago! I have no regrets about making the move towards a more private dental offering; I have achieved a much better work-life balance as it has allowed me to cut back on my hours, while still remaining busy during my ‘dental’ days, and my private patient list is ever increasing. I have to put a lot of this success down to incorporating a plan and doing the research into choosing the right provider for me, the support from patient Plan Direct has been second to none!”

Wasif Khan is the principal dentist and owner of Holmes Chapel Dental Practice in Cheshire.

Patient Plan Direct offers a low cost, simple, flexible and practice-branded solution to running patient payment plans, with a focus on delivering first-class support and expert advice to ensure you reach your plan objectives. For more information please visit www.patientplandirect.com email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0844 848 6888.

Simplyhealth Professionals has today announced a new personalised assessment for young patients which they are providing through their highly regarded Denplan PreViser Patient Assessment (DEPPA) application. Young DEPPA (YDEPPA) brings the benefits of comprehensive online patient assessment to young patients and their parents or carers for the first time.

The primary benefit of YDEPPA, like its adult counterpart, is to support communication with young patients about their oral health. YDEPPA reports offer personalised biofeedback in a patient friendly manner. Dentists can access YDEPPA from the main menu of DEPPA by selecting ‘Young Patients’.

The reports use a traffic light colour-code system of red, amber and green to indicate what is going well and what the patient needs to improve on with the help of their dental care provider. Smiley symbols enhance the colour-code effect for young patients. The reports clearly indicate if any aspects of oral health should be of particular concern to patients and their parents or carers. Prevention advice tailored to the age of the patient forms the second page of the report.

A young patient DEPPA report (patients under 17 years of age) comprises two key scoring elements:

• A composite score (YDEPPA score) out of 100 measures patient perception and current oral health status, including two risk factors for dental caries and one risk factor for dental erosion. There is no separate measurement or reporting of future disease risk in YDEPPA as at the present time the evidence base for future disease risk factors in young patients is not as developed as that for adults.
• A summary of patient overall care needs (Low, Moderate or High) which may be helpful in fee category guidance in Denplan Plans for Children.

Henry Clover, Director of Dental Policy at Simplyhealth Professionals, said: “There is evidence to support that personalised biofeedback, delivered using reports such as DEPPA for patients, is more likely to trigger the emotional response required in order that behaviour change can occur than traditional methods. The earlier that we can educate young patients on what they can do at home to support dental care plans, the better their oral health will be in the long term.”

On an individual patient basis YDEPPA supplies valuable guidance to inform the development of a care (treatment) plan. YDEPPA reports allow clinicians and patients to monitor the success of care plans over time.

YDEPPA is very quick to complete, comprising just 14 questions. Reports can be either printed in hard copy and given to patients, or e-mailed to them with consent.

YDEPPA protocols were developed using Adult DEPPA, the Oral Health Assessment (OHA) and The Oral Wellbeing Assessments (OWA) as the starting point. Both the OHA and the OWA were developed as part of Denplan Excel for Children. Stephen Fayle, Consultant in Paediatric Dentistry, Leeds, who guided the development of Denplan Excel for Children was a key adviser in the development of YDEPPA, as was Iain Chapple, Professor of Periodontology, University of Birmingham, and Liz Chapple, Managing Director of DEPPA service provider, Oral Health Innovations*.

Liz Chapple said: “This is a really exciting development as it is the first of its kind. YDEPPA is very simple to use, instantly producing a comprehensive assessment of a child’s oral health in an easy to understand format. If it achieves anything near the positive impact on behaviour that the adult version has achieved, its impact on prevention could be lifelong.”

Notes:

* Simply Health are also grateful to the many additional colleagues who provided advice during the development of the YDEPPA protocol for the Pilot Study. The Pilot Study was conducted in November 2016. A dozen practitioners who were prolific users of Adult DEPPA were recruited to take part. We used an on-line survey to elicit their feedback.

About Simplyhealth Professionals:

In February 2017, Denplan rebranded as Simplyhealth Professionals.

Dental

Simplyhealth Professionals is the UK’s leading dental payment plan specialist with more than 6,500 member dentists nationwide caring for approximately 1.7 million patients registered to a Denplan product.

Simplyhealth Professionals provides the following range of leading Denplan dental payment plans under the Denplan name:

·         Denplan Care: all routine and restorative care + worldwide dental injury and dental emergency cover

·         Denplan Essentials: routine care only + worldwide dental injury and dental emergency cover

·         Denplan for Children: routine and other agreed care + worldwide dental injury and dental emergency cover

·         Denplan Membership: registered with the dentist + worldwide dental injury and dental emergency cover

·         Denplan Hygiene: A dental payment plan without dental insurance for all types of practice from NHS, mixed and private to support patients commit to a consistent hygiene programme.

·         Denplan Emergency Insurance: worldwide dental injury and dental emergency cover only

Simplyhealth Professionals also provide a wide range of professional services for its member dentists and their practice teams, including the Denplan Quality Programme and Denplan Excel Accreditation Programme.  Plus regulatory advice, business and marketing consultancy services and networking opportunities.

Dentist enquiries telephone: 0800 169 9962.

For Patient enquiries telephone: 0800 401 402   

For details of all of our products, visit www.denplan.co.uk

Dentistry show is here!

If you’re heading to the show make sure you head to B70 to visit the Patient Plan Direct team. Why you ask? Here are eight great reasons…

1. Cost saving clinic

We know you like to keep your business outgoings under control (who doesn’t?), which is why we want to help with that. Take a note of the number of patients you currently have on plan, plus the admin fee you’re paying your existing plan provider and then head over to stand B70 to discover how we could save you thousands of pounds per year by switching to our low-cost and fully supported service.

2. More transfers than ever before

We’ve noticed a huge trend of new practices switching from their existing patient plan provider to Patient Plan Direct, and with our low admin fees of just £1.20 per patient per month, it’s easy to see why. With our support, the transfer process is really simple, so you’ll notice the savings almost straight away. Visit us at the Dentistry Show so that we can explain more!

3. Meet the whole team

If you’re already working with us, meeting up at the show gives us a chance to put faces to names and helps us make our service even more personalised to you. If you’re not already a customer then head over to stand B70 to see how lovely we all are!

4. Learn more about our A&E cover, including implant cover

Our patient payment plans offer worldwide Dental A&E cover, which includes implant cover as standard (all included for £1.20). Discover more about this great extra benefit by popping over to see us.

5. Practice-branded solutions

You’ve worked hard to build a brand for your dental practice, so why not strengthen that further through your own practice-branded patient payment plan? Talk to us at the Dentistry Show to find out how. Particularly, if you’re confused about your current providers branding changes…

6. Let us demonstrate

Our online admin management portal allows you to control your plan in real time 247 and is so easy to use that you’ll wonder why you didn’t switch over sooner. Don’t just take our word for it though, come and see for yourself on stand B70!

7. Tailored to you

There’s no one size fits all in dentistry, you know your patients and what will suit them best, which is why we can tailor the plans to suit your practice’s specific needs. We also aim to provide a personal approach to our customer service, through our training, practice visits and telephone support. Come over for a chat to find out how we can offer a bespoke service to suit you.

8. Grab a free coffee and chat

We love coffee, but we love sharing it even more, so pop over for a free cuppa and catch up with our team. Whether you already know us, or would like to get to know us, we’re looking forward to meeting you at the show.

See you soon!

In the mean time check out some of our success stories here http://patientplandirect.com/case-studies/

If you’re not heading to the show, you can always arrange a meeting with our friendly and experienced business development team at your practice at your convenience. Simply call or email us:

Tel: 08448486888

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Leianna Minty from Dental Inspirations discusses her experience of changing plan provider from Denplan to Patient Plan Direct

I joined the reception team at Dental Inspirations in 2011 when the decision had just been made to switch plan provider in order to cut administration fees and make operational cost savings. As such, one of my first tasks was to handle this transition. Whilst I had some knowledge of our dental plan, I had no experience of carrying out a move from one provider to another, but I have to say that Patient Plan Direct made the process very simple indeed.

Handling the move

We were given clear, concise and to the point training on what to say to patients and how to explain the move, which made us all feel confident in what we were doing and made the switch seamless. This left us with no uncertainty or any windows of mystery, meaning that the task was pretty simple really.

Of course, switching plan providers involved some effort from our side, but we have a good team in our practice so it was more than manageable. If you are concerned that there will be a lot of work involved in switching plan provider, my advice is not to worry. We simply sent out letters to patients explaining the move and the long term benefit to them as well as the practice and they signed new direct debit mandates under our new practice-branded plan at their next appointments. This is a process Patient Plan Direct now fully manages on behalf of practices, making the process even easier than when we made the move six years ago. There are a range of options of how Patient Plan Direct can manage the transition to best suit your practice and patient relationships.

The team at Patient Plan Direct offer so much support and it really helps that I deal with the same people every time I have an enquiry. The client support team explain things very well and as a practice we've built up a relationship with them, as well as our dedicated business development manager – Carole. The Patient Plan Direct team feel like an extended part of the Dental Inspirations team.

When new team members join our practice there are no problems at all getting them up to speed with our dental plans and the Patient Plan Direct system because its so simple, but if they have any questions it's just a case of phoning Patient Plan Direct who take the time to explain everything or come in practice to deliver training.

Whilst any issues or queries are few and far between, as soon as anything is flagged, Patient Plan Direct resolve things very quickly. In fact, in my role I have to deal with a lot of different companies and suppliers and I have to say that Patient Plan Direct cause me the least stress out of all of them, they are a pleasure to work with.

Benefits for everyone

For us, alongside huge cost savings versus the administration fees we were charged by our previous plan provider, another big benefit of the move is the fact that we now handle patient enquiries in our own practice, rather than them having to contact a third party. This means we can offer a much more personal service that our patients really appreciate, while we also have more control over the way things are handled and subsequently monitored. Plus, Patient Plan Direct’s service seems to continually improve. For example they have enhanced their supplementary Worldwide Dental A&E cover for patients twice in the past couple of years, benefiting our existing plan patients and making our plans even more attractive for any patients not already on plan.

As a practice, the benefits of switching plan provider were very clear; in the long-term we would be able to offer our patients a lower cost, more affordable, practice-branded plan without running at a loss ourselves thanks to a lower admin fee that we incur as a practice. We're simply offering an almost identical product without having to pay for the big name brand.

What we've found six years on since the move is that the plans we now offer for any new patients sell themselves because the price point is so good, patients ask us about our plans and all we need to do is sign them up. I didn't want my reception team to feel like they were in a sales role, that's not what we're about at Dental Inspirations, and I really like that our staff don't feel pressurised to sell.

Leianna's advice

If you're unhappy with your existing plan provider, or you’re looking for ways to save money for the practice and your patients, I would 100% recommend Patient Plan Direct due to the high level of support they provide and the tailored plans they create to suit your practice. Switching over really isn't as scary as it might initially seem, my advice is to overcome that fear! At Dental Inspirations we have no regrets. Patient retention during the transition from our previous plan provider was very high and we are constantly adding new patients to our plans all the time.

Leianna Minty is the practice manager at Dental Inspirations in Aberdeen, providing the highest quality dentistry in a caring, relaxed and professional environment.

Patient Plan Direct offers a low cost, simple, flexible and practice-branded solution to running patient payment plans, with a focus on delivering first-class support and expert advice to ensure you reach your plan objectives. For more information please visit www.patientplandirect.com, email This email address is being protected from spambots. You need JavaScript enabled to view it., or call 0844 848 6888.

Patient Plan Direct’s commercial director, Simon Reynolds, discusses key considerations in managing a patient membership plan ‘in-house’

Often the rationale for a DIY project is the perception that doing ‘it’ ourselves is likely to be lower cost and will enable us to achieve our desired outcomes in line with specific objectives. We adopt the mind set of “how hard can it be” and get to work.

In some instances, with the right planning and commitment a successful DIY project can be highly rewarding. However, in other cases we can be left to reflect on blood, sweat, tears and challenges that were far greater than we had anticipated. In hindsight, perhaps it may have been a better option to have turned to professional support in the first instance.

When it comes to patient membership and capitation plans many practices may have considered, or have already adopted, administering their own patient plans ‘in-house’. Let’s face it, when stripping back to its bare bones the work involved in administering a patient plan, it isn’t rocket science. The basics being; determining the care and benefits included in your plans, setting plan prices, collecting regular payments from patients and promoting your plans effectively to encourage uptake from patients.

However, as with many things in life the devil can often be in the detail and there are important considerations that may be overlooked when opting to administer a patient plan in-house rather than the outsourced option of working with a plan provider.

Direct debit vs. Standing order

Often mistaken as the same thing, there are significant differences between standing order and direct debit payments – the most likely means of managing regular plan payments. A standing order is an instruction set up by the payer i.e. your patient via their bank, which can limit the ease of patients joining your plan in practice. If a patient cancels their standing order you will not be notified, instead you’ll have to perform manual checks every month. Moreover, managing periodic plan price increases can prove somewhat challenging as a change to the value of a standing order requires each patient to amend their individual standing orders – a tedious task for patients that is not under your practice’s control.

Managing plan payments by direct debit on the other hand offers the beneficiary (your practice) greater control. This is an instruction by the payer giving permission for your practice to collect a regular amount, which can be amended with advance notification to the payer. However, obtaining sponsorship in to the direct debit scheme via your bank can be a lengthy process and thereafter you’ll have to utilise some form of Bacs approved platform to manage collections. This can prove complicated and costly in addition to the processing charges your bank is likely to apply.

Admin: Time versus Real cost

Time is money. Often the reality of managing a patient plan in-house can be more administratively demanding and time consuming than you may think. Preparing and submitting collection files, identifying payment cancelations, managing plan related communications to patients, creating promotional material, training your team in promoting your plans and so much more can be a real bind on your time. No matter who takes on the role of managing an ‘in-house’ plan, there’s every chance this time could be better spent elsewhere in delivering first-class care and building a successful practice.

When you come to sell your practice

In consideration of the complexities that can be involved in managing a plan in-house, when you come to sell your practice potential buyers may be put off. Moreover, in some instances if you have your own sponsorship in to the direct debit scheme, it is not a given that the new vendor will be able to obtain their own sponsorship via their bank to take on the goodwill of plan patients. Finally, historical records of plan collections via a third party can prove more favourable throughout any due diligence processes.

In summary

For some practices, managing their patient plans in-house may be the most effective means of offering patients a plan. However, for many, utilising the services of a trusted plan provider is much more likely to be the more time and cost efficient method. Working with a plan provider does not have to mean huge administration costs and overhead. There are more plan providers than ever before to choose from, each offering their unique service proposition, support and fee structure. It is simply a case of taking the time to discover each provider and working out which is the best fit for your practice.

Patient Plan Direct is a membership plan provider recognised for its low-cost admin fees and is also the winner of the 2016 Dental industry awards – Outstanding Business of the year (under 25 employees). Plan launch, Provider transfer and NHS conversion experts.

www.patientplandirect.co.uk

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08448486888

Denplan has announced today that it has completed its first two 50/50 dental partnerships with dental practices in South Yorkshire. Plans to set up a pilot scheme to enter into equal partnership with individual member practices were revealed last year by Denplan and Simplyhealth. 

The new partnership model ensures that both partners have equal rights in practices and enables dentists to retain day-to-day clinical management of the practice. The business model has been created to reduce the barriers to an associate taking over a practice and supports the eventual transition to a new owner, who will then acquire the retiring dentist’s 50% share of the practice.

The first two new partnership practices are: The Dental Practice, based in Dronfield Woodhouse, in Sheffield; and Mapplewell Dental Centre in Barnsley. The Dental Practice is a family run private practice, owned by Dr Colin Doody, and has been in business for over 36 years. Mapplewell Dental Centre is owned by Dr Mark and Dr Elizabeth Bishop who have been in business for over 21 years.

The Partnership Programme offers peace of mind to dentists as it sets out the basis on which the remaining 50% of the practice will be valued, providing certainty to the dentists who participate at a time when they might have concerns over retirement and what might happen to their practice. It also helps dentists to enjoy their hard earned success by immediately freeing up some of the finances that would otherwise be reserved to fulfill the obligations of running a successful practice – and continuing to allow them to take responsibility for the day to day management of the practice, clinical activity and patient care.

The Partnership Programme resulted from a strategic review from Simplyhealth, of which Denplan is a part, who are focusing on further investment and innovation in the dental market.

Steve Gates, Managing Director of Denplan, commented: “We are delighted that we have completed our first two dental partnership agreements with The Dental Practice and Mapplewell Dental Centre.  Succession planning for retirement is an increasing priority for many dentists and one which we believe Denplan and the Simplyhealth team can play a positive and active role in. We are well positioned to partner with member dentists due to our existing strong relationships with them and our expertise in the dental marketplace.  

Romana Abdin, Chief Executive of Simplyhealth added: “This is a really exciting development that has attracted a great deal of interest from dentists looking to secure the right future for themselves, the practice and their patients. Our sole focus is everyday health and this demonstrates an ongoing commitment to dentists and the market as a whole.”

Dr Colin Doody, owner of The Dental Practice, said: “I was thinking of my exit strategy as I am getting to ‘that age’, and I wanted to ensure that I was leaving my practice in good hands for my son, who is our associate dentist, and also my wonderful long standing staff and patients – many of whom have been coming to see me for the last three and half decades! This Partnership Programme offered me the ideal solution.”

Dr Mark Bishop, owner of Mapplewell Dental Practice, commented: “We decided to partner with Denplan to ensure that there would be a legacy of high quality dentistry after we retire. Denplan are a respected and trusted brand who have always had the same ethos of customer care as we have.  As we really care about our practice team, this model allows a smooth transition and ensures they will be well looked after in the future.”

The new businesses have been set up as ring-fenced partnerships. These will operate separately from Denplan, bringing in additional expertise from across Simplyhealth, with their own governance to ensure that there is no potential for any conflicts of interest to arise.

About Denplan 

Denplan Limited is the UK’s leading dental payment plan specialist owned by Simplyhealth; with more than 6,500 member dentists nationwide caring for approximately 1.7 million Denplan registered patients. Established in 1986 by two dentists who pioneered the concept of dental payment plans, Denplan has been at the heart of dental care for nearly 30 years. Today, Denplan has a wide range of dental plans for adults and children, enabling patients to spread the cost of their private dental care through a fixed monthly fee. Denplan supports regular attendance and preventive care, reducing the need for clinical intervention and helping patients to maintain healthy teeth and gums for life. Patient enquiries telephone: 0800 401 402   Dentist enquiries telephone: 0800 328 3223. www.denplan.co.uk

·         Denplan Care: all routine and restorative care + worldwide dental injury and dental emergency cover 

·         Denplan Essentials: routine care only + worldwide dental injury and dental emergency cover 

·         Plans for Children: routine and other agreed care + worldwide dental injury and dental emergency cover 

·         Membership Plan: registered with the dentist + worldwide dental injury and dental emergency cover 

·         Denplan Emergency: worldwide dental injury and dental emergency cover only 

·         Corporate Dental Plans: company funded, voluntary and flexible benefit schemes 

Denplan also provides a range of professional services for its member dentists and their practice teams, including the Denplan Quality Programme, Denplan Excel Accreditation Programme and Denplan Training.  Plus regulatory advice, business and marketing consultancy services and networking opportunities.

For more information about Denplan: 

Kate Maybank

Denplan Press Office 

Tel: 01962 829 179

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Patient Plan Direct has been awarded Outstanding Business of the Year (under 25 employees) at the 2016 Dental Industry awards, hosted at the Royal Garden Hotel in Kennington earlier this month.

A judging panel of leading industry clinicians and figures, chaired by Dr David Houston, selected patient payment plan provider – Patient Plan Direct, as the winning company from a wide array of entrants.

The judging panel, which included; Julian English, James Goolnik, Peter Rees, Chris Orr and others, selected Patient Plan Direct as the company that demonstrated, throughout 2016, the strongest development, growth, competitive edge, staff loyalty, culture and first-class service.

Pictured Above:- Simon Reynolds and the team at PPD receiving the award for Outstanding Business of the Year

Simon Reynolds, commercial director of Patient Plan Direct, commented “We have worked hard throughout 2016, expanding our team and further enhancing our patient payment plan solution whilst maintaining our low-cost fee structure – enabling practices to retain more of their payment plan income.

“Cost management is an important focus for many dental practices in consideration of uncertainty surrounding Brexit and the rising costs associated with running a modern day dental practice. As a low-cost plan provider, PPD meets this market demand and ensures we have a strong competitive edge, whilst other providers are pressured to justify the value of their fees. 

“I’d like to extend my congratulations to the rest of the dental industry award finalists and winners, as well as a big thank you to all of the Patient Plan Direct team for their hard work and commitment as we look towards a highly successful 2017.”

Patient Plan Direct is a highly cost effective dental plan provider embracing 21st century web-based technology to offer a sophisticated solution to running practice-branded dental plans.

Thanks to an administration fee of £1.20 per patient per month (including A&E cover and VAT), Patient Plan Direct often proves to be 2-3 times more cost effective than working with other plan providers.

A highly-experienced team has helped over 400 practices nationwide either; launch a dental plan for the first time, utilise a plan to convert from NHS to Private, or transfer from another plan provider to make huge cost savings!

Web: www.patientplandirect.co.uk

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 0844 848 6888

Denplan is celebrating another successful award win after their NHS if campaign was named ‘Marketing Campaign of the Year’ at today’s FMC Dental Industry Awards 2016. (Denplan Marketing Team Pictured above.)

Denplan has been running the if (“In Front”) marketing campaign since March 2016. The aim of the campaign has been to inform and engage dentists about NHS dental contract reform and help them consider how any future changes to the present NHS contract could impact their practice going forward, both in terms of patient care and profitability

The NHS campaign was featured across the dental trade press in 2016, as well as featuring prominently on GDPUK.com. 

The award ceremony took place at lunchtime on Friday 18 November at The Royal Garden Hotel in Kensington and was a well-dressed event attended by many of the dental industry’s leading names.

The judging panel was led by renowned dentist Dr David Houston and over 20 of the dental industry’s most experienced professionals. 

The Dental Industry Awards were created in 2015 to acknowledge excellence in the UK dental industry and to reward progress, effort and enterprise across a number of different categories from marketing and PR, social media, events, teams and customer service.

The ‘Marketing Campaign of the Year’ award category was created for the company or brand who were judged to have used the most effective mix of marketing in its promotional work over the last year. Denplan were up against stiff competition in their award category from Implantium, Leca Dental Laboratory, Oasis and Stockdale Martin.

Jolian Howell, Head of Marketing at Denplan, said: “I am delighted that the Denplan marketing team has won this award and received the recognition that they deserve. Our ‘if’ campaign has demonstrated the thought leadership centred around NHS contract issues within the dental industry. We have used a wide mix of activity from trade press advertising, online banners, PR and social media, to seminars and research, and plan to continue developing the campaign throughout 2017.”

For more information on the if campaign, visit www.denplan.co.uk/if-nhs

Notes to Editors: 

About Denplan 

Denplan Limited is the UK’s leading dental payment plan specialist owned by Simplyhealth; with more than 6,500 member dentists nationwide caring for approximately 1.7 million Denplan registered patients. Established in 1986 by two dentists who pioneered the concept of dental payment plans, Denplan has been at the heart of dental care for nearly 30 years. Today, Denplan has a wide range of dental plans for adults and children, enabling patients to spread the cost of their private dental care through a fixed monthly fee. Denplan supports regular attendance and preventive care, reducing the need for clinical intervention and helping patients to maintain healthy teeth and gums for life. Patient enquiries telephone: 0800 401 402   Dentist enquiries telephone: 0800 328 3223. www.denplan.co.uk

·         Denplan Care: all routine and restorative care + worldwide dental injury and dental emergency cover 

·         Denplan Essentials: routine care only + worldwide dental injury and dental emergency cover 

·         Plans for Children: routine and other agreed care + worldwide dental injury and dental emergency cover 

·         Membership Plan: registered with the dentist + worldwide dental injury and dental emergency cover 

·         Hygiene Plan: A dental payment plan without dental insurance for all types of practice from NHS, mixed and private to support patients commit to a consistent hygiene programme.

·         Denplan Emergency: worldwide dental injury and dental emergency cover only 

·         Corporate Dental Plans: company funded, voluntary and flexible benefit schemes 

Denplan also provides a range of professional services for its member dentists and their practice teams, including the Denplan Quality Programme, Denplan Excel Accreditation Programme and Denplan Training.  Plus regulatory advice, business and marketing consultancy services and networking opportunities.

Midlands based Theresa Riley has joined cost effective and technology embracing dental payment plan provider – Patient Plan Direct, heading up the company’s business development support in the Midlands. Theresa brings to Patient Plan Direct a huge amount of experience in nurturing practice’s private growth and the implementation and development of private dental plans.

Following an initial career in dental nursing, dental radiography and teaching, Theresa moved into dental corporate management and quickly advanced up the career ladder to run the specialist department within one of the UK’s largest dental corporates. Thereafter, Theresa has held several senior management and business consultancy roles, recently consulting on the design and implementation of a dental plan administration solution, thereafter introducing the plan solution at several practices either converting from NHS to Private or switching their plans from another plan provider.

With regards to her new role, Theresa commented; “I wanted to further expand my knowledge and work within the plan sector, but due to my previous consulting work it just wasn’t possible, so when the opportunity came along to join Patient Plan Direct, the company, role and team seemed the perfect fit. I can’t wait to get started”.

Simon Reynolds, commercial director of Patient Plan Direct explains; “As we continue to evolve and build on our strong reputation as a low cost plan provider offering first-class support, Theresa brings to the mix an unrivalled level of experience and knowledge. Theresa’s skills set will benefit the practices we already work with in further developing and growing their respective dental plans, as well as new practices not already working with Patient Plan Direct who wish to take advantage of maximising the profitability of a dental plan at their practice.”

Theresa added; “I was attracted to joining the Patient Plan Direct team after taking the time to understand more about their service proposition and technology. Patient Plan Direct’s streamlined, practice branded and web based approach to dental plan administration along with the support and advice that is delivered for £1 per patient per month is the right fit for so many practices both clinically, financially and operationally.

“I’m really looking forward to meeting Patient Plan Direct’s existing clients and seeing how I can help them grow their plan patient base further as well as connecting to new clients to see how our solution can benefit their practice whatever their objective; transferring from another plan provider to make significant cost savings, launching a plan for the first time or making a move away from the NHS.”

Patient Plan Direct is a highly cost effective dental plan provider working with over 300 practices nationwide, embracing 21st century web-based technology to offer a sophisticated solution to running practice-branded dental plans. Thanks to an administration fee of £1.00 per patient per month (including worldwide dental A&E cover and VAT), Patient Plan Direct often proves to be 2-3 times more cost effective than working with other plan providers.

Web: www.patientplandirect.co.uk

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.   or  This email address is being protected from spambots. You need JavaScript enabled to view it.

Tel: 08448486888

Q. Would you like to reduce the cost of running your practices’ dental plans?

Q. Do you question the value of the fees your existing plan provider charges; Denplan, Practice Plan, DPAS, CODE, IndepenDent or another provider?

Q. Are you tired of admin fee increases applied by your exiting plan provider?

Q. Are you unsure of the exact fees you pay to your existing plan provider and would like help in completing a cost-benefit analysis?

If the answer is ‘Yes’ to any of above questions Patient Plan Direct would like to meet with you to explain and explore how they can help your practice achieve a successful plan provider transfer and save thousands in costs year on year thanks to a £1 per patient per month admin fee which includes: practice-branded solution, Worldwide Dental A&E cover, support from a dedicated client services team and business development manager, as well as plan promotional material and much more.

To contact Patient Plan Direct and book an exploratory meeting Call: 0844 848 6888 or Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or to find out more visit www.patientplandirect.co.uk

No matter how many plan patients you currently have, Patient Plan Direct can help you make big cost savings.

Your practice could achieve the same benefits and results as the following sample of practices that have already transferred their dental plan administration to a practice-branded solution with Patient Plan Direct…

BV Owen Dental Practice, North Wales

• Almost 1,000 Care plan patients.
• Previously paid their plan provider nearly £2.50 per patient per month.
• High patient retention when transferring.
• Now saving over £15,000 per annum in plan admin fees.

“These cost savings have helped towards a practice refurbishment we had been keen to undertake for sometime. Patient Plan Direct deal with things quickly and proficiently and our plans run like clock work”

Read the full story HERE

High Street Dental Practice, West Sussex 

• Previously paying fees for access to services they did not require.
• Needed a provider that was flexible and low cost.
• Transferred to Patient Plan Direct with a high retention rate.
• Now saving thousands in costs.

“We found the transfer to be hassle free.  As proved by the loss of members in the transfer being less than 1%.  We have gained approximately 18% more members over the last 6 months. And it continues to grow”

Read the full story HERE

Farleigh Dental - North East Surrey

• Principal questioned the value of their previous plan provider shortly after purchasing practice
• Almost 1,500 plan patients.
• Needed an approach to running the practices’ dental plans that included simple and secure administration, low running costs, a quality A&E cover for patients and access to expertise to help with all things plan related as and when required.
• Transferred to Patient Plan Direct and significantly reduced plan administration costs by around 50% which represented huge operational cost savings.

“Did I lose lots of patients as a result of the transfer? No, we lost a handful of plan patients – no more than we would normally expect as a result of an annual price increase mailing to plan patients. Am I glad we took on the move? Absolutely”

Read the full story HERE

This year Patient Plan Direct (PPD) is exhibiting for the first time at the Dentistry Show. Now working with over 300 practices across the UK, PPD business development manager  – Janice Charlton, outlines 3 reasons why you should visit stand B75 and the PPD team if you’re attending the Show at the NEC this Friday 22^nd or Saturday 23^rd April.

Janice explains: “Whether your practice already offers a dental plan via another plan provider, or you’re considering how you can create less reliance on the NHS and take steps to plan ahead of changes in the future, or you simply want to explore launching a dental plan to offer patients greater choice and nurture patient loyalty, PPD can help.

“Just take a look at how other practices have benefited from taking advantage of our efficient, low cost approach to helping your practice run, develop and grow a practice-branded dental plan thanks to our admin fee of just £1 per patient per month.”

Reason 1: Consider transferring from another plan provider: Read how High Street Dental significantly cut their plan administration fees and saved thousands in costs, spending savings to further develop their practice CLICK HERE

Reason 2: Consider creating less reliance on the NHS: Read how and why Causeway Dental Practice have successful created less reliance on the NHS and grown private revenue streams in working with PPD CLICK HERE

Reason 3: Consider launching a plan for the first time: Read why Holly Dental felt it was essential to introduce a private dental plan and why they opted to work with PPD  CLICK HERE

If you’re not going to the show, but you would like to discover how PPD can help your practice please contact us to arrange an exploratory meeting at your practice:

Call: 08448486888

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Web: www.patientplandirect.co.uk

Good news for the dental profession: patients in the UK trust their dentists more than their GPs.[1] Trust is an important element of a strong patient–practitioner relationship; it can help patients relax during treatment, making it easier for dentists to complete essential work. It also increases compliance with treatment, improves patient satisfaction and will mean patients are more likely to follow advice.

Thus, a good patient–practitioner relationship can act as a strong foundation for better oral health and, since good oral health has been linked with good general health, trust between a patient and their dentist can improve a patient’s overall wellbeing.

As a dentist, you can build a trusting relationship with your patient in a number of ways. Explaining treatments thoroughly, using visual aids and photos or digital images to show patients what is wrong and how you intend to treat them, letting patients feel in control, assuaging any phobias – these techniques can all promote trust. But these days, one of the most important factors is reassuring patients that they are receiving good value for money from your service.

While we can all be thankful that the UK economy is recovering, that does not mean patients are willing to spend money on subpar dental treatment. Indeed, many people view dentistry as having a big price tag. Reports suggest that the UK does have the most expensive dentists in Europe[2] – so the profession needs to show patients that they are getting proper value for money.

One way of helping with this is to offer payment through dental plans. The most recent statistics available suggest that 12% of the UK’s population already invests in dental insurance, but this figure is likely to increase in the near future.[3]

Dental plans can truly benefit patients by offering them the treatment they want and need for less. By being involved with such plans, dentists can maintain their bond with patients – strengthen it even – while taking advantage of the benefits themselves.  

Munroe Sutton has more than 30 years’ experience of designing, organising and managing dental plans that improve the affordability of quality dental treatment. Designed by dentists for dentists, the Healthy Discounts Plan offers exceptional deals to patients while providing dentists with fair compensation for their services. Associated practices benefit from free marketing, increased promotion and higher patient uptake – at no charge to themselves – while patients get the treatment they want for less.    

Building a strong patient–practitioner relationship is crucial to any healthcare provider, especially dentists. With your patients’ trust, you can ensure good standards of oral and general health. By being part of Munroe Sutton’s prodigious network you can offer more value-for-money to your patients, making them more likely to keep using your service – with no charge to yourself.

Contact the friendly team today to discuss your options.

For more information please call 0808 234 3558 or visit www.munroesutton.co.uk

The demand for affordable dental care is on the rise, along with the increase in popularity for dental procedures. We safeguard our most cherished possessions such as our homes, cars, pets and even lives with insurance policies, so logically our teeth should be as carefully protected.

The repercussions of poor oral health have the potential to not only damage self-confidence and relationships, but are also linked to diabetes, heart disease and arthritis. To add insult to injury, the healthcare required to treat dental conditions is notoriously costly. As completely free NHS dental procedures are only available to pregnant women, new mothers, children up to the age of 18 and those receiving benefits, virtually everyone – whether private or NHS – pays towards dental care. Current NHS treatment bands range from £18.80 for a standard check up, through to £222.50 for more complicated procedures such as crowns. Bearing in mind that 63% of NHS dental patients choose their practices based on cost[i], it’s prudent for clinicians and patients to investigate dental insurance policies, particularly when several treatments are required.

A British Dental Association report in 2013 showed that over half of mainly NHS dental practices in the UK, didn’t employ dental hygienists at all[ii]. However, the 2009 Dental Health Survey revealed 45% of the population with natural teeth had gingival pockets of 4mm or more revealing that periodontal disease is widespread[iii]. For these patients, hygienist sessions are recommended at least twice a year, typically costing around £50. If a standard amalgam filling at £50.50 (a composite, white filling is usually a private treatment), and any related dental examinations are then added to the mix, fees can escalate.

For a series of private treatments, a £220-£280 annual cover plan, recompensing 75% of the final bill makes financial sense. NHS dental patients may also be able to opt for NHS clinic-only cheaper insurance plans covering 100% of the costs[iv]. With some policies covering families, dental accidents or emergencies overseas, and giving no upper age limit for new customers, there’s a wide range of options available to suit both need and budget.

Munroe Sutton has been organising, designing and managing stand-alone, affordable dental plans for over thirty years. Created by dentists, these policies are committed to fair compensation for professionals and improving accessibility to quality dentistry for the individual. Together with leading insurance providers, a network of high quality dental practices has been established. Completely free to join, it offers your business a highly effective and efficient promotional tool to help increase your patient-base and build profit, all at no extra cost.

For more information please call 0808 234 3558

or visit www.munroesutton.co.uk

PFM Dental and Patient Plan Direct, proud sponsors of GDPUK, have come together to create a new blog area on GDPUK: Professional Services for Dentists

The area will provide expert opinion and advice in key areas relating to professional services within dentistry including:  Practice valuations, Business management and operations, Financial, Accountancy and Legal. Guest bloggers are experts in their field with one thing in common – they all work exclusively with dentists. The blog represents an excellent all-you-need-to-know source to keep you ahead of the field in non-clinical matters.

PFM Dental are one of the leading specialists providers to dentists within the UK providing: a dental sales agency, practice valuations, independent financial advice and chartered accountancy services.

Patient Plan Direct is the fastest growing, most cost effective and flexible plan provider in the market - Experts in plan launches and plan transfers.